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 What is our Image Lockbox service?
Document Imaging
The RemitStream Image Lockbox Service provides you and your customers with a "green" solution for your customers' lockbox payments. Instead of a traditional paper remittance package, your customers receive electronic images of all checks, envelopes, and other remittance documents processed in our lockbox operations. Black-and-white check images and color remittance-document images are made available to your customers on the same day their checks are processed. You and your customers benefit from a complete image environment.
Image Archive
Images are retained in our Short-Term Image Archive for 180 days or in our Long-Term Image Archive for one, three, or seven years. The images are accessible with a web browser from a PC within hours of processing. Archive users reduce their paper handling and storage costs, no longer needing to search through stacks of paper to locate transactions.
How does Image Lockbox work?
An Image Lockbox is processed the same way as a Wholesale Lockbox. During processing, we use advanced imaging technology to capture digitized images of checks, coupons, invoices, envelopes, and other payment documents.
After processing, we can create an image cash letter or X9.37 file of your customers' check data and images and transmit the file to your clearing agent to clear the checks electronically.
Images are made available via the Internet (same-day), CD-ROM/DVD (daily, weekly or monthly) or image transmission sent directly to your customers' back-office operations. We work with you to determine the best imaging option for your customers' payment research and customer service needs.
What are the benefits of Image Lockbox?
Image Lockbox customers spend less time looking for copies of checks and remittance documents and more time running their businesses. With online access to images and an image archive, your customers have a convenient, fast, and reliable way to store and research payment information. They can reduce their storage costs and improve cash application, exception processing, customer service, and credit research.
What makes us different?
Fiserv is committed to state-of-the art remittance processing. We use the latest imaging technology to help you and your customers create a paperless work environment. Our dedicated systems staff regularly builds new technology solutions to help you compete more successfully. We work in partnership with our clients to develop optimal Image Lockbox solutions.
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