1. How can Remittance Solutions help my customers improve their cash flows and provide better customer service?

2. What types of lockbox images are available?

3. What can I do with your online lockbox service?

4. What are the Remittance Solutions average monthly volumes?

5. What is the average number of years of experience of management?

6. How would you describe your commitment to quality in lockbox services?

7. What types of businesses do you work with?

8. What differentiates RemitStream lockbox services from those of your competitors?

9. What do you mean by private-labeled services?

10. What type of support do you provide?

11. How do the costs of RemitStream services compare with in-house lockbox processing?

12. How do you address changes in the banking system that may have an impact on lockbox processing?



















1. How can Remittance Solutions help my customers improve their cash flows and provide better customer service?
Our unique zip code allows the post office to prioritize your customers' mail and reduce their mail times by 1-3 days. Our post office proximity, frequent mail retrieval, and image-enabled processing speed up your customers' processing times. Payments are deposited faster, so cash flow is improved and payment information received faster. Faster payment information enables reduced Days Sales Outstanding (DSO) and improved customer service.
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2. What types of lockbox images are available?
We can provide images of all items received at our remittance processing sites, including black-and-white check images and color remittance document and envelope images. We can even capture images of documents received without a check. Images are viewable same-day on the Internet or via a daily image transmission or CD-ROM/DVD (daily, weekly, monthly).
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3. What can I do with your online lockbox service?
Through RemitStream LockboxOnline, you and your customers can access your check and remittance images on the same-day they are processed. You can download and print black-and-white check images and color remittance document images. Images can be accessed online through our Short-Term Image Archive for 180 calendar days or through our Long-Term Image Archive for one, three, or seven years. Detailed and summary lockbox reports and data searches are also provided. Learn more about our lockbox services, including the Image Archive service.
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4. What are the Remittance Solutions average monthly volumes?
Checks
1.7 Million
   Customers 900
Images
2.3 Million
 Data Transmissions 6,900
Keystrokes
25 Million
 Lockboxes 2,300
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5. What is the average number of years of experience of management?
On average, our management team has over 20 years of banking and financial services experience, largely devoted to lockbox.
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6. How would you describe your commitment to quality in lockbox services?
We continually monitor lockbox processing quality as part of our mission to provide unrivaled client satisfaction. We review performance weekly and issue monthly and quarterly performance reports. Since mid-year 2002, we have maintained an average of more than 99.9 percent accuracy on all lockbox processing quality measures.
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7. What types of businesses do you work with?
The sole Fiserv client base for Remittance Solutions is financial institutions. We provide remittance processing to financial institutions and to any of your customers that have paper-based remittances in industries ranging from manufacturing and transportation to healthcare, real estate, securities, and insurance. More than 90 financial institutions currently subscribe to our services.
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8. What differentiates RemitStream lockbox services from those of your competitors?
We provide private-label services and do not compete with our financial institution partners for remittance processing business. Remittance Solutions are focused on lockbox processing; we are not distracted from our mission by competing product lines.
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9. What do you mean by private-labeled services?
Your brand name and logo appear on our output, so your customers see your name and logo, not that of Fiserv or our Remittance Solutions.
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10. What type of support do you provide?
We view our relationship as mutually supportive. You maintain control by marketing, servicing, and directly billing your customers. After we process your customers' payments, we deposit their checks (electronic or paper) at the clearing agent of your choice, and you credit your customers' deposit accounts. We provide customer service through your Customer Service Group and deliver training presentations to your sales force as appropriate.
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11. How do the costs of RemitStream services compare with in-house lockbox processing?
Our financial institution partners can generate new fee-based revenues by private-labeling our RemitStream services without incurring the capital expenditures or other fixed costs associated with in-house lockbox processing. You will be able to spend time on more profitable activities while we take care of the processing. Your customers can avoid expenses like those for P.O. box rental, messenger service, supplies, and staff salaries. With these savings in mind, you will be happy to discover that our fees are competitive. Feel free to call our Remittance Solutions Relationship Manager at 312-660-5185 for specific pricing information.
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12. How do you address changes in the banking system that may have an impact on lockbox processing?
Fiserv participates in various industry forums to keep on top of the latest technology solutions available for lockbox processing. We also monitor trends in the industry and the processing requirements of our clients so that we can identify solutions to meet your needs.

Some of our recent solutions include:

To help the customers of our financial institution clients manage their exception items, Fiserv offers RemitStream LockboxOnline Unbankables. When users receive an email notification of a potential unbankable item, they log onto LockboxOnline, our Web-based image viewing and reporting service, and make decisions same-day about how to process the item. Customers no longer lose a day in returning their decisions to us.

For property management companies, RemitStream Property Management Lockbox enables assessment payments to be sent to one lockbox with the deposits made to separate accounts (DDAs) for each homeowners association. The property management company no longer needs to maintain a separate lockbox for each homeowners association. Assessments get processed more quickly and accurately.

Annually, Fiserv provides clients with a SAS 70 report, which provides assurances that our operations are high-quality yet efficient. The report can demonstrate to your financial institution's management and customers that your organization has met Sarbanes-Oxley's requirements without the need for your own special audit.

In the healthcare arena, Fiserv complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect the privacy of health information as necessitated by our client base.

The RemitStream Healthcare Lockbox service is a comprehensive revenue cycle management solution that helps healthcare providers reduce their administrative costs, increase total dollars collected, and receive payment information faster. The service provides a single connection between all payers and the provider for both paper and electronic payments. Healthcare providers can automatically post their payments, while complying with HIPAA.


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